Nuts & Bolts

Nuts & Bolts CD

Chock full of useful documents (see list below)
Written/compiled by practicing interpreting and former interpreter referral agency founder
Great for all practicing interpreters, educators/trainers, and agencies!
CD will be shipped U.S. Postal Service First Class Mail
If you've lost your documentation that came with the CD, please click here

All purchases can be handled via PayPal^®, and credit card purchases will show us as merchant The Pet Zone.

If you are uncomfortable making payments via our secure online store, you may send payment in U.S. Funds (be sure to include any shipping fees) to:

Dr. Daniel B. Swartz, CI, CT
13 Lakeside Drive
Lakeville, PA 18438

The CD includes documentation in these areas:

Part One - Getting the Venture off the Ground - Includes documents relating to: business plan/proposal, obtaining financing, starting anew or buying an existing business, physical plant, design of office and infrastructure, hiring of employees, and tax considerations.
Part Two - The Business End of Things - Includes documents relating to: billing systems, scheduling systems, use of forms, web presence, and compliance with local laws, ordinances, and HR/employee management
Part Three - Securing Clients - Includes documents relating to: marketing, canvassing, service literature development, knowing your competition, dealing with non-profit suppliers (or those backed by government/parent companies), and handling bid proposals.
Part Four - Securing Interpreters - Includes documents relating to: hiring interpreters, interpreter screening, compensation issues, pay management, and keeping your interpreters happy.
Part Five - Client, Interpreter, and YOUR Satisfaction - Includes documents relating to: interpreter training, mentoring, supervision, handling feedback, teaming, communication (Nextel™, etc.), employee teams (Team leaders, etc.), resources, pay/compensation, benefits, monitoring client needs, and handling your own needs and mental health.